PRIVACY POLICY
This Privacy Policy describes our policies on the collection, use, and disclosure of your information in connection with your reservation and/or check-in with any Red Planet Hotels Philippines Corporation (“Red Planet”), as well as your use of our website located at www.redplanethotels.com and our mobile applications in connection with your reservation and/or check-in with Red Planet. The terms “we”, “us”, “our” and “Red Planet” refer to all Red Planet hotels in the Philippines (including all subsidiaries and affiliates). When you reserve and/or check-in, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.
Information We Collect
When you place a hotel reservation and/or check-in, we request your name, email address, mailing address, phone number, We use this information to process and fulfill your reservation and/or check-in. In relation to the submission of credit card data when making a reservation, SSL (Secure Socker Layer) encryption technology is used to guarantee a secure transaction.
Information we collect may be used to enhance your experience in the following ways:
- Confirm your hotel reservation/s
- Request your evaluation of a hotel stay via a satisfaction survey
- Send you emails that relate to a hotel stay
- Bill your credit card
- Respond to your customer-service inquiries or requests
- Communicate special offers and featured items to you, if you choose to receive such notices
- Customise your experience on the Site
Your hotel stay information is collected and stored by our hotels locally, and subsequently transferred to a centralized database. This facilitates aggregated trend analysis used for hotel management purposes such as planning new hotel locations, evaluating hotel amenities, guest preferences, and advertisement planning. We may use the record of your stay to send you via email, communications such as guest surveys or promotional offers and benefits. You may “opt-out” or choose to be excluded from these communications at any time by using the “unsubscribe” feature included on each email message.
When and With Whom We Share Your Personal Information
We will share personal customer information with our hotels, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer reservations, offering certain products and services in connection with the Site, providing customer service, detecting, preventing or taking action against fraud, enhancing and improving customers’ online experience, enabling access to our partners’ sites, providing a personalised online experience, or other similar business purposes. In relation to the submission of credit card data when making a reservation. SSL(Secure Socker Layer) encryption technology is used to guarantee a secure transaction.
Aside from the purposes described above, we do not share your personal information with any other third parties unless we have your permission. We, however, reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to (i) protect the safety of hotel guests, employees, the public or Red Planet’s property, or in the event of a sale or transfer of assets of our company; or (ii) to comply with a judicial proceeding, court order, or legal process on the Site.
Link to external websites
The Site may contain links to unaffiliated third party websites. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites. You can always know what site you are on by checking the location bar within your browser.
Credit Card Payment
We may collect and store billing and credit card information. This information will only be shared with third parties who perform tasks required to complete the purchase transaction (such as fulfilling orders and processing credit card payments). When you submit credit card numbers, we encrypt that information using industry standard technology.
Data Privacy
Under the data protection legislation of various countries, we are required to particularly draw your attention to the fact that by using the Site, you accept and explicitly authorise that your personal information which is supplied by you shall be processed by Red Planet, in its capacity of data controller, by its subsidiaries, affiliates or franchisees, and may be transferred worldwide to third parties to process your personal data on our behalf or where required by applicable law or in the event of a company reorganization, merger or acquisition, for use of such information for its (their) administration of membership records, guest service, advertising, marketing and communication purposes.
Cookie Policy
To learn more about how Red Planet uses cookies on its website and mobile apps, we refer you to our official Cookie Policy. View Cookie Policy.
Right of Access to Data
You have a right of access to your data by sending a written request to us at:
Red Planet Hotels Philippines Corporation
99 Urban Avenue, Chino Roces, Brgy. Pio del Pilar,
Makati City, Philippines
Changes to Privacy Policy
We reserve the right to change, modify or amend this Privacy Policy at any time. However, if there are changes made to the use of users’ personally identifiable information in a manner different from that stated at the time of collection we will notify you by posting a notice on our prior to the effective date of the changes. By continuing to access or use the Site after those changes become effective, you agree to be bound by the revised Privacy Policy.
